TERMS & CONDITIONS
Wedding and Event Flowers terms and conditions
Our commitment to you: We will provide all the flowers agreed upon in time for your event. The flowers and colours will be of the types specified in the estimate, barring unforseen events (see ‘substitutions’ below). We have a network of local florists who work with us as back-up, should we require additional assistance on the day (see ‘postponements’ below).
Booking: A booking fee is required to secure the date of your wedding/event and our services. The fee is approximately 25% of your total floral estimate, and this amount goes towards the total cost of your wedding flowers. It is non-refundable should you cancel for any reason at any time, or should you need to postpone to a date that we are unavailable for.
Payment: The total balance for your flowers is due no later than two weeks before the wedding. It can be paid via bank transfer which we will send an invoice for.
Changes: We will do our best to accommodate any changing needs. Any large additions/changes can be made up until six weeks before your wedding. Changes following this time may incur an additional fee, subject to discussion at the time. Smaller additions/changes may be able to be accommodated up to seven days before the wedding date. If the date of your event changes, we may not be able to accommodate you depending on our prior bookings and commitments.
Substitutions: Due to the seasonal variations of nature and the flowers and plants we grow, we cannot always guarantee that certain flower varieties will be available as predicted. In this scenario we will then source your flowers from other local growers and the flower markets should ours not be blooming at the right time. If for some reason the flower is scarce that season, we will substitute the chosen flowers for ones in your chosen colour and with a similar feel (eg peonies to replace double petaled roses) in line with the overall style, colours and theme for your wedding.
Postponements: In the event of a last minute COVID or other unavoidable postponement within seven days of the wedding, the wholesale cost of the flowers would charged; however I would do my best to mitigate this cost for you by offering the some of flowers to retail customers that week where possible.
Cancellation: In the event that you need to cancel your event, we require 60 days notice. Any cancellation after this time will result in a 50% charge of the original total for your flower order. If however there are extenuating circumstances, please advise us.
By booking a wedding with The Rose and Radish, the bride(s)/groom(s)/event organiser(s) accept the terms and conditions listed.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.
Flower Delivery terms and conditions:
Cut off time for orders is at 11am on the Thursday the day before delivery.
We deliver every Friday afternoon between 12pm and 6pm. We do not give delivery time slots. In the first instance, we always try to deliver directly to the recipient but please note that some commercial addresses will only allow you to deliver to reception or a post room. We do not accept any responsibility for the failure of post rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to reception, please provide delivery instructions in the field provided on the order form or supply a contact number for the recipient. If the recipient is not in at a residential address, we will leave in a safe place, unless otherwise stated in the delivery notes. If you will not be home, leave a container of water for us to place the flowers into. If it is hot weather and no one is at home, we will leave the flowers in a shady as spot as possible, or in a container of water if one has been left; but we are not responsible for the state of the flowers after delivery time.
It is the responsibility of the customer to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don’t always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents. Our flowers are subject to availability. If a particular flower variety isn’t available we will replace it with one of equal or greater value.
Payment can be made through the website through credit card or debit card. We no longer accept an IOU or direct transfer for small orders below $200.
Refund / Cancellation Policy: For flower deliveries, customers need to cancel their orders before 11am on the day before delivery (Thursday) to be eligible for a refund.
Workshops and Events terms and conditions:
Acceptance of the following terms and conditions is a requirement for attending and participating at all Rose & Radish events:
Legal Liability: The safety of participants is in the forefront of our minds. We have undertaken all reasonable actions to create a safe working environment on our farm. The Rose and Radish has public indemnity insurance. However, risks and hazards such as uneven ground, hoses on ground, hopper ant bites, thorns etc. are a reality. We ask that you only participate in this activity if you are prepared to take responsibility for your own safety. And if bringing children, take responsibility for their safety and supervision. While the risk of a sting is very low it’s good to be aware that bees are at work in the garden. We have a first aid kit and will of course help you if you get injured.
Attendance and participation at this Rose and Radish event is at entirely your own risk. You are responsible for any personal injury, loss and/or damage to property that you may suffer. We ask that participants provide their own basic personal safety gear and dress appropriately: work gloves, enclosed footwear, etc.
Refunds: Refunds will be given if the workshop/event is cancelled (e.g. due to extreme weather or natural disaster such as bushfire).If you give sufficient warning of your need to cancel your participation, and an appropriate person can be found to replace you, your money will be returned, otherwise some or all of your money will be forfeited.
Please let us know if you would like to add or amend your booking. Children, spouses, friends, pets etc will not be permitted on-site unless by prior arrangement. We ask that participants comply with all reasonable directions given by the property owners (Rosie’s parents) and property managers Rosie and Oscar. Please understand and accept that failure to cooperate with the property owners and managers may result in immediate expulsion from the Rose and Radish event without a refund.
Photography: We will be taking a few snaps for use in promoting future events for the Rose and Radish. Please let us know at the time of booking if you do not wish to be photographed. We encourage participants to take photos for personal use. We would love it if you tagged us when posting your photos online so others can find out about our events.
If you’d like to organize a cross promotion for your business please discuss this with us prior to booking. Photos taken at our event are not to be used to promote your own business or services without prior arrangement.
Website content and photography:
All photographs , arrangements, scripts are the sole property of the Rose and Radish and are not to be used in any way.
In the wedding section of the site two photographs were taken by Acacia Rachel Photography (https://www.acaciarachel.com/), flowers arranged by the Rose and Radish. Photographs used with permission of the photographer and client. One photograph taken by Maddie Fimeri of Love Fool Photography, flowers arranged by the Rose and Radish. Photograph used with permission of the photographer and client.